Refund policy

At Hampton Hills, we are committed to exceptional quality and considered design. Should your purchase not meet expectations, we offer a refined and straightforward returns experience.

Returns

We accept returns within the following timeframes:

  • United Kingdom: Within 14 days of delivery

  • International: Within 21 days of delivery

To be eligible, items must be returned in their original condition:

  • Unworn and unwashed

  • With all original tags attached

  • Free from marks, fragrance, or any signs of wear

All returns are subject to inspection. Hampton Hills reserves the right to decline returns that do not meet these standards.

Return Approval Required

To maintain the integrity of our service, all returns must be authorised in advance.

You may request a return by either:

Please include your order number and reason for return. Once your request has been reviewed, you will receive further instructions.

Returns sent without prior authorisation may not be accepted.

Refunds

Once your return has been received and approved, your refund will be issued to the original payment method.

Please note:

  • Original shipping costs are non-refundable

  • Sale items will be refunded as store credit

  • Return shipping costs are the responsibility of the customer

Kindly allow up to 14 working days for your return to be processed.

Exchanges

We do not offer direct exchanges at this time.

For an alternative size or style, we invite you to place a new order while your return is being processed.

Faulty or Incorrect Items

In the rare event that your item arrives damaged or incorrect, please contact us at:

info@hamptonhills.comwithin 48 hours of delivery, and our team will assist you promptly.

How to Return

  1. Prepare your item(s) in their original packaging

  2. Include returns form (Please email to request this if lost)

  3. Ship using a tracked service to ensure safe delivery

We recommend retaining proof of postage until your return has been completed.

Returns Address

Hampton Hills

Carnarvon House

Peartree Lane

Sutton-In-Ashfield

NG17 3LE

ENGLAND


Client Services

For any enquiries, our Client Services team is here to assist:

info@hamptonhills.com

European Union 14 day cooling off period

Not withstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@hamptonhills.co.uk